customer engagement

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  Agencies

  Is Your Customer Engagement Strategy Really Relevant?

  Today every brand knows customer engagement is essential. But how do they move beyond metrics around pseudo engagement and deliver a great message?

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  Agencies

  Are Your Customers Enjoying the Experience?

  Brands like Starwood, MGM Grand, National Australia Bank and Time Warner Cable are increasingly focusing on customer experience to gauge success.

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  Agencies

  Starbucks Gets It – How Happy Employees Result in Happy Customers

  Starbucks’ decision to invest in its employees through education will certainly pay back with interest.