Customer Relationship Management: P&G Relies on Teens for Viral Marketing

Poor you: If you weren’t asked to choose the music for a Pringles commercial and didn’t get an advance script of a TV show aimed at teens, you just aren’t with it.

Those are two examples of viral marketing done by Tremor, a marketing unit of Procter & Gamble that builds word-of-mouth advocacy among teens for P&G products and outside clients.

Not just any teens, though, said Erika Brown, Tremor’s brand manager.

The packaged goods firm draws a distinction between trendsetters (the first to embrace new fashions, products or ideas) and trend spreaders, or