USPS, UPS in War of Words

The U.S. Postal Service accused its competitors of trying to drive it out of the parcel and overnight delivery business through an “orchestrated campaign of misinformation” in its Memo to Mailers.

The lead article in the July/August issue states that “an orchestrated public relations campaign is being conducted by competitors to sway legislative and public opinion against the postal service.”

Aside from a passing reference to the recent lawsuit filed by United Parcel Service challenging the legality of last January’s rate increase, the USPS did not identify its competitors or which of them allegedly are participating in the misinformation campaign.

USPS senior vice president for government relations Deborah Willhite is quoted in the article as saying that “the ultimate goal of these attacks is to drive the postal service out of the parcel and overnight delivery business and limit its function to delivering a shrinking pool of letter mail.”

The USPS, she continued, “cannot let these false assertions remain unchallenged or stand as fact in the minds of the public or its business customers.”

The truth hurts because they’ve responded to it,” said United Parcel Service spokesman Tad Segal.

Calling the article “high on rhetoric but low on fact,” Segal claimed some of the postal service’s assertions were “absolutely absurd.”