Customer Experience

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  Agencies

  Redesigning Business to Optimize the Customer Experience

  Consistency in the customer experience has become the new business imperative. The modern buyer demands to feel recognized and understood at every level of an organization.

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  Agencies

  Atlanta Falcons Transforms Fan Experiences: Webinar

  The Atlanta Falcons partnered with IBM to transform customers’ experiences by mapping out the early stages of fans’ engagement pre-kickoff and nurturing those customers at the game.

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  Agencies

  Reinventing the 360-Degree Customer View

  Sure, everyone talks about a 360-degree customer view. But rather than going in circles, maybe you should think about a spiral instead.

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  Agencies

  Are Your Customers Enjoying the Experience?

  Brands like Starwood, MGM Grand, National Australia Bank and Time Warner Cable are increasingly focusing on customer experience to gauge success.