WHAT’S HAPPENING TO CRM?
I discovered yesterday that by booking a certain type of fare on Delta Air Lines, miles applied to my Medallion status would be credited at 50% of the actual miles flown.
It is inconceivable to me that in this day of too many airlines chasing too few frequent travelers, Delta would come up with a policy that actually penalizes me for choosing to fly them instead of their competition. I just cannot imagine the internal meeting where someone suggested that one way for the company to save money would be to give frequent flyers less than they deserve and people in the room said
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