After years of occupying third place among the Big Four television networks and seeing its audience grow as old as Dick Van Dyke’s shtick, New York City-based CBS stormed back to the top last year thanks in large part to the success of Survivor, the smash-hit reality series.
Survivor was one of the most successful events in TV history, in large part due to the masterful job CBS did in marketing the series from the day it was first greenlighted to the moment its $1 million winner was named.
It’s no surprise then, that Survivor also scored the Super Reggie as the best campaign of 2000 in the Promotion Marketing Association’s annual Reggie awards program (March PROMO), which culminated last month with a special ceremony in Chicago. CBS earned a Gold Award for Best Multi-Channel Integrated Promotion Involving Consumer and Trade before walking off with the grand prize.
What CBS’s marketing campaign lacked in true promotion (the overall effort would be better classified as p.r.) it made up for in sheer control: the marketing team was involved from the start, kicking off the hype machine with an aggressive contestant search (including guerrilla campaigns in health clubs and at the New York City marathon) and juicing up advertisers with lucrative product-placement opportunities. Of course, the series also earns kudos for the scores of Survivor-esque — if not CBS-sanctioned — promotions it inspired throughout the year.
In addition to the 16 contestants, Survivor’s island of Palau Tiga was populated with such brand sponsors as Bud Light, Visa, Ericsson, Dorito’s, Dr. Scholl’s, and the U.S. Army — many of whom tailored promotional activity to the sponsorship. One episode’s “Challenge” winners earned a crate of goods from Target that was dropped in from a plane on a huge Target parachute. Pontiac launched its new Aztek with custom spots, an online sweepstakes, and a free car to ultimate winner Richard Hatch.
In accepting the award, CBS senior vp-marketing and events Anne O’Grady thanked promotion shop DVC Group, Morristown, NJ, for its behind-the-scenes work on the network’s efforts.
Since the show set a summer-time TV record with 125 million viewers, there’s no shame for any promotion marketing campaign to have taken a back seat to Survivor: A rundown of the other Reggie-worthy efforts follows.
NATIONAL CONSUMER PROMOTION OVER $6 MILLION
Gold: Sears is Your Ticket On Stage with Christina Aguilera
Agency: Einson Freeman, Paramus, NJ
Client: Sears Roebuck & Co., Hoffman Estates, IL
To liven up its back-to-school efforts targeting girls, Sears returned to the teen pop well (it rode the Backstreet Boys tour in ’99) through a sponsorship deal with Christina Aguilera that added a tie-in with Levi’s to the party slate.
With the purchase of select Levi’s merchandise, shoppers scored exclusive Aguilera CDs featuring codes providing access to online chats with the singer; to drive repeat visits, three different CDs were offered over a three-week period. The partners added a cause component through local nonprofit organization Do Something, awarding 50 “youth empowerment” grants to teens making a difference in their communities. National TV spots in English and Spanish supported. Aguilera’s cachet helped store sales double in key markets.
Silver: Fleetwood Homes Presents the Neal McCoy 24-7-365 Tour
Agency: Frankel, Chicago
Client: Fleetwood Homes, Riverside, CA
Battling an industry-wide sales slump, mobile house maker Fleetwood Homes tapped into a unifying element among its potential customer base: country music. The company signed on as tour sponsor for singer Neal McCoy, employing a variety of at-concert signage and putting the singer on all P-O-P materials. Entry forms for a sweepstakes offering the chance to win a private concert with McCoy were available only at participating Fleetwood retailers. At concert venues, ticket holders received souvenir gamepieces driving them to retailers to see if they’d won prizes. Entry forms for a second sweeps dangling a new home were inserted into McCoy’s August CD release, which was also handed out free to consumers who took tours of in-stock Fleetwood homes. The program generated $1.5 million in value-added media. Orders from commercial retailers doubled.
Bronze: Be the Ultimate Pokémon Master
Agency: DraftWorldwide/KBA, Chicago
Client: Kellogg Co., Battle Creek, MI
To boost consumer awareness and multiple purchases across its portfolio, Kellogg’s hopped on 2000’s hottest children’s property. Children were invited to collect 24 different in-pack Pokémon premiums. A watch & win game offering a raft of related prizes was communicated on-air during episodes of the Pokémon cartoon series. FSIs, TV spots, and print ads supported. An ultimatepokemonster.com Web site featured interactive games and e-cards that let kids themselves spread news about the promotion (and earn an entry into an online sweeps for every card they sent). The campaign scored a double-digit gain in retail display activity. Merchandise sales increased 30 percent over the same period in 1999. Volume sales of a promotional Pokémon cereal were four times larger than initial projections.
Silver: USPS/Dr. Seuss’ How the Grinch Stole Christmas
Agency: Frankel, Chicago
Client: United States Postal Service, Washington, DC
Known for innovative grassroots campaigns (November 2000 PROMO), USPS went the borrowed-equity route last holiday season, transforming post offices into Whovilles with a host of P-O-P and turning every piece of mail into movie advertising via Grinch-themed cancellation stamps. The Postal Service teamed with fellow Grinch partner Visa on a sweepstakes offering cardholders a chance at a free purchase or a $1,000 gift card, and also lent a hand to First Book, a nonprofit literacy organization running a book-donation drive (see description below). TV, radio, and print ads supported. USPS reported an overall jump in priority mail sales and a one-day record on Dec. 18, when more than 314 million stamped cards and letters were processed.
Bronze: Miller Genuine Draft Blind Date
Agency: The Zipatoni Co., St. Louis
Client: Miller Brewing Co., Milwaukee
The Miller Genuine Draft brand enlisted Zipatoni to add spice to its 13-year-old mystery-concert sweeps, which had been hurt by numerous copycat campaigns. Looking to boost interest among the core 21- to 27-year-old audience, the agency created a campaign leveraging the brand’s “Genuine Opportunity” TV spots and featuring partnerships with local radio stations for tickets and merchandise giveaways. On-premise, game cards gave patrons one-in-four chances to win instant prizes while interactive kiosks provided entries into the sweeps and the opportunity to e-mail friends about the event. An off-premise sweeps and a promotional Web site supported. The 2000 concert was Webcast live. The campaign helped MGD build brand recognition to 75 percent among the core audience and dispense 90 percent of the concert’s tickets on-premise.
LOCAL, REGIONAL, OR TARGET/ETHNIC MARKET PROMOTION (Budget over $500,000)
Gold: Cartoon Cartoon Fridays
Agency: RPMC, Calabasas, CA
Client: The Cartoon Network, Atlanta
To promote its Friday night line-up of original cartoons and strengthen relationships with local cable system operators, Cartoon Network again embarked on a road show that this time hit 13 cities for a night of screenings and other activities. Radio spots and an on-air sweeps drew attention to the events, which began with smaller parties during the week and culminated with Friday-night extravaganzas at which more than 1,000 kids watched cartoons on a 35-foot screen from inflatable beach chairs. (Refreshments were provided by sponsor Coke’s Hi-C brand.) Local cable operators ran sweepstakes and invited special guests. An average of 4,500 visitors turned out for each Friday night stop on the tour, which overall generated more than 16 million impressions.
LOCAL, REGIONAL, OR TARGET/ETHNIC MARKET PROMOTION (Budget under $500,000)
Gold: Alice Wicked Wonderland Tour
Agency: In-house
Client: Electronic Arts, San Mateo, CA
To create buzz for the December 2000 launch of videogame title American McGee’s Alice (a take on the Lewis Carroll classic, Alice in Wonderland) Electronic Arts found an unconventional yet budget-saving way to impress fickle gamers. A traveling Alice in Wonderland tour was targeted to 18- to 24-year olds who enjoyed techno music and clubbing. Led by a DJ, the tour visited clubs in six markets with music, imagery, and Alice-themed special effects with a psychedelic flavor. Fan kits containing demo videos and a $5 coupon good at Best Buy were handed out. Radio spots, Web advertising, and ads in alternative magazines supported. Online game site Gamers.com ran a sweeps. More than 12,000 people partied with the tour, which generated 4.5 million print impressions and passed out 50,000 coupons.
Silver: Motorola V2397 Launch
Agency: The Zipatoni Co., St. Louis
Client: Motorola, Schaumberg, IL
To boost holiday sales of its V2397 phones while positioning itself as a hip brand among teens, Motorola tied into MTV’s Total Request Live, tapping host Carson Daly as spokesperson and allowing viewers to use their phones to vote for their favorite videos via text messages. The company worked with MTV and Arista Records on a gift-with-purchase offer for a TRL messenger bag complete with compilation CD. A sweeps overlay dangled a trip for two to the show’s set. Trade marketing (including private parties for AT&T sales reps) and P-O-P along with national TV, regional radio, and print ads supported. The launch exceeded goals, gaining P-O-P placement in all 15,000 AT&T retail locations (a first for Motorola) and generating sales expected to surpass expectations.
Bronze: Dr. Seuss’ How the Grinch Stole Christmas National Campaign
Agency: In-house
Client: Universal Pictures, Universal City, CA
To turn Dr. Seuss’ How the Grinch Stole Christmas into the movie-marketing event of the 2000 holiday season, Universal sought to strike alliances with eight blue-chip corporate partners who would understand the need to retain the property’s spirit in all communications. The studio ultimately scored deals with Hershey’s, Nabisco, Kellogg’s, Sprite, Visa, Wendy’s, USPS, and Ziploc. It even added a cause overlay with nonprofit First Book. Those partners helped generate 99 percent pre-opening awareness for the film through more than 4,000 TV spots (11 different ads), 238 million FSIs, more than 350 million product packages, and six billion-plus pieces of mail. The Grinch became the highest-grossing film of 2000 with a box-office of more than $260 million.
BUSINESS-TO-BUSINESS PROMOTION
Gold: Sheepstakes
Agency: In-house
Client: Cartoon Network, Atlanta
To introduce its latest original cartoon, Sheep In the Big City, to the advertising and cable communities, Cartoon Network developed a sampling and direct mail campaign. The effort began with a “blast” telephone message to 1,500 targets using the voice of the series’ narrator to inform them that they’d soon receive a special package. The next day, a video of the show arrived along with information about Sheepstakes, a sweeps giving away a trip to Ireland. To become eligible for the drawing, recipients had to call a toll-free number and answer questions based on the video within one week of receiving the package. The promotion generated a 20 percent call-in rate.
Bronze: USG Rock Tour
Agency: DDB Worldwide, Chicago
Client: United States Gypsum, Chicago
USG’s success in the drywall category (32-percent market share) is so strong the company’s Sheetrock brand has become the generic term for the product. To change that perception and introduce a new formulation, USG and DDB devised the Rock Tour, which kicked off with a direct-mail piece to contractors that included a sample and a utility knife so recipients could immediately test its improved qualities. A NASCAR sponsorship (one of the company’s most valuable marketing tools) was played up on communications, with top customers receiving tickets to races. Radio spots and ads in trade magazines supported. The effort boosted recognition of Sheetrock as a brand from seven percent to 46 percent, while recognition of USG as the manufacturer jumped from 19 percent to 41 percent.
INTERNATIONAL OR GLOBAL PROMOTION
Gold: The Simpsons Global Fanfest
Agency: In-house
Client: 20th Century Fox, Los Angeles
To celebrate the 10th anniversary of The Simpsons, Fox devised a year-long umbrella campaign that attracted 32 partners around the globe including Pepsi, Burger King, Nestle, 7-Eleven, Wal-Mart, Kmart, and Virgin Records. One key element was the relaunch of thesimpsons.com Web site, where more than 350,000 people registered to compete in a trivia game called Bart Bowl, more than 215,000 signed up to receive free Simpsons-branded Internet service, and more than 235,000 requested a fan newsletter. Efforts culminated in a Simpsons Global Fanfest Weekend in October at Fox Studios in Los Angeles, for which 700 contest winners were flown in from 16 countries. The campaign increased short-term sales of licensed merchandise and is also expected to strengthen future licensing agreements.
INTERACTIVE PROMOTION
Gold: The Intruder
Agency: In-house
Client: Cartoon Network, Atlanta
To back its Toonami action-adventure block and drive traffic to the Toonami.com site, Cartoon Network partnered with a kid’s best friend: Nintendo. The Intruder was the network’s first “immersion” event melding on-air programming with online content; five-minute on-air interstitials were enhanced with additional online content, and TV viewers were encouraged to log on and watch the story unfold in both media. A sweeps overlay let kids play games and enter (online or by phone) to win one of five trips to Nintendo headquarters in Washington and Japan. An in-school component gave Intruder book covers to fourth and sixth graders during back-to-school season. The campaign increased ratings for the Toonami block by 21 percent and boosted traffic to Toonami.com by 72 percent.
Silver: The Grinch’s First Book Campaign
Agency: In-house
Client: Universal Pictures, Universal City, CA
Looking for a cause tie for its Grinch efforts, Universal Pictures teamed with nonprofit First Book in a bid to increase literacy. Grinch publishing partner Random House donated 500,000 books to be given with every purchase of the Dr. Seuss classic; the Barnes & Noble chain chipped in by donating 10 percent of all online sales to the charity: the U.S. Postal Service publicized the program in post offices, while Nabisco and Wendy’s conducted their own donation programs. New York City mayor Rudolph Giuliani officially proclaimed Nov. 1 as First Book Day, and Grinch director Ron Howard produced a promotional video with Hillary Clinton. More than $185,000 was raised for First Book through the effort, which generated an estimated 550 million total impressions.