Topic

Agencies

  • INTERNATIONAL: New Law Zaps Euro E-Biz

    AS OF NEXT MONTH, using a dot-com strategy for e-commerce in Europe will become a lot more difficult. The reason? A new regulation has been passed that

  • SECTOR REPORT: Getting on Board

    Airlines and hotels embrace CRM in an effort to retain business travelersTIRED OF BEING SHOVED AROUND at airports and suffering indifferent hotel service?

  • DIRECTIONS: Good Works by Design

    Clackamas Women’s Services was in dire need of help when it came time to send out holiday mailings. In early 2001, the Clackamas County, OR shelter and

  • HOT CREATIVE: One Tree, Three Saps

    Flat marketing in three dimensions IN CASE you haven’t noticed, we hate dimensionals. We keep hoping some marketing maven will send us a blowtorch to

  • DIRECT HIT: The Titan

    OF ALL THE RASCALS who operated in U.S. business during the 19th century, none had greater impact than Jay Cooke. His banking company, Jay Cooke & Co.,

  • List Source

    NEW LISTS Everything Nautical Reach 15,000 who bought from or inquired about items in this catalog of nautical-themed gifts and accessories. The catalog

  • Triple Whammy

    Mailers react to rate increases by USPS, FedEx and UPS Direct marketers are taking a real hit: rate hikes from all three major carriers within 29 days.After

  • Clean Up in Aisle E

    Surviving online grocers try to extend their shelf life ONLINE GROCERY shopping, long-promoted as the modern answer to the arduous supermarket trek, is

  • A New Idea

    IdeaMall shifts to phones and Web to build for future To help stem a spate of recent losses, IdeaMall Inc. has cut catalog circulation and retailing and

  • One-to-One in Action

    Capsule success stories show CRM works Portland Trailblazers obtain 16,000 new customers Situation: Needed to pre-sell 5,500 season tickets and increase