Shopper/Retail
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Tech & AI
GenAI powers eBay’s new seller tools
EBay’s casual sellers need sophisticated tools. And generative artificial intelligence is the vehicle to get that job done. That’s what the marketplace giant determined last year when it started doubling down on investing in the seller experience for its casual sellers, said Xiaodi Zhang, vice president of seller experience at eBay. Most recently, eBay debuted […]
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Four retailers named top customer experience brands
Average customer experience quality falls to record low, according to Forrester’s annual index. Chewy, H-E-B, Zappos and Etsy ranked in the top 10 brands for having a top customer experience, according to Forrester Research Inc.’s 2024 U.S. Customer Experience Index released in June. The annual index evaluates 98,363 consumers’ perceptions of 223 brands across 13 […]
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Target looks for a new CMO
Target’s chief marketing officer Lisa Roath will move into the role of chief merchandising officer of food, essentials and beauty in early 2025, the mass merchant announced in June. Target is looking to hire externally for its next chief marketing officer. Roath will continue as chief marketing officer until Target replaces her. Roath […]
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Does Amazon Prime Day matter?
The Prime Day summer sale is now in its 10th year and is one of several annual Amazon sales. Brands need to offer their own compelling discounts to stand out on this massive shopping day. Retail giant Amazon.com Inc. confirmed it will hold another Prime Day sales event for its members on July 16-17. This […]
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Amazon to offer discounted products shipping direct from China
Amazon.com is rumored to be launching a new marketplace under the Amazon.com umbrella that would offer shoppers cheap products that will ship directly from Chinese warehouses. Product such as apparel and home goods would take nine to 11 days to ship to customers, according to reports. The move comes as more U.S. consumers are buying […]
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Tech & AI
Facial brand Face Haus debuts new AI skin analysis tool with Perfect Corp.
Skincare brand and facial bar Face Haus recently added an artificial intelligence skin analysis tool called Skin IQ into its service option at its facial bars. The personal care brand is taking a different approach to growth and looking to “key partnerships” to expand its brand, instead of the typical growth path in opening dozens of […]
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Loyal shoppers will matter more this holiday season
With increasing digital marketing costs, retailers will need to tap their loyal shoppers for 2024 holiday sales, predicts Salesforce. Retailers will tap loyal shoppers to avoid increasing digital marketing costs this 2024 holiday season, ecommerce platform and technology provider Salesforce predicts. This is one of Salesforce’s five 2024 holiday season shopping predictions, which are: Salesforce […]
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Lowe’s names Jennifer Wilson as new CMO
Home improvement retail chain Lowe’s promoted Jennifer Wilson to chief marketing officer. Wilson will oversee strategic brand and product marketing, loyalty, personalization, promotional planning, creative, media and the Lowe’s retail media network. Lowes CEO Marvin Ellison credits Wilson with the successful launch of Lowes’ loyalty program and its retail media network. “Jen brings a data-driven […]
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Tech & AI
TikTok unveils generative AI avatars for ads
Social media platform TikTok debuted generative artificial intelligence avatars for advertisers in June. The avatars of real people will help brands develop creative content for the platform at scale, TikTok said in the press release announcement. Brands can use stock avatars or custom avatars. TikTok built stock avatars using paid actors that are licensed for […]
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Marketers tasked to do more with less as budgets dip
Marketers across industries have less budget to work with in 2024 compared with 2023, according to a newly released survey of 395 global chief marketing officers by research firm Gartner. Marketers report their 2024 budgets dropped to 7.7% of the company’s revenue, compared with 9.1% in 2023, and 9.5% in 2022. Gartner surveyed marketing decision […]
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