RMH Teleservices Inc. expects its fourth quarter results to be unaffected by the Sept. 11 terrorist attacks. The quarter ends Sept. 30.
“Following the incidents of Sept. 11, the majority of our outbound calling activity was temporarily suspended due to customer sensitivity concerns,” said John Fellows, chief executive officer, in a statement.
However, this setback was offset by the growth of the firm’s inbound services, Fellows continued.
The Bryn Mawr, PA-based firm, which provides customer relationship management services, anticipates annual revenue of $250 million for fiscal year 2002.
The company expects to improve its operating margin from 3% to 4% in the first quarter of fiscal 2002 to 8% to 9% in the fourth quarter. Chief Financial Officer Scot Brunke said that goal “remains unchanged.”
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