As I write this, I suspect I’m in the same state as many of you: swamped while getting ready for the Direct Marketing Association’s annual hootenanny in San Francisco. Thus, it seemed like a good time to dip into my files and pass along a few tidbits friends and colleagues have sent me.
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Isn’t it awful that the state of customer service has dropped so low that we’re practically in shock when we’re treated with courtesy and respect, particularly at retail?
My friend Linda e-mailed me a few months back to share her experience at a local Lord & Taylor store. She went in to buy sunglasses and take advantage of a coupon sale the store was running that day.
The saleswoman
Network
