A new Internet phone service that uses ordinary phone lines is routing about 1,000 inbound calls per week to Computer Support Technologies (CST), a computer

Phillips Publishing Inc. has expanded its database marketing capacity at its 50-station inbound call center in Potomac, MD, as part of a three-year automation

Novus Marketing Inc., Tarrytown, NY, has acquired DMAS Inc., Shelburne, VT. DMAS created and developed the Advanced Marketing Selectivity System, which

The Federal Trade Commission has recommended Congress tighten and clarify the Fair Debt Collection Practices Act.Specifically, the FTC said the law should

Acxiom Corp., Conway, AR, has signed a new five-year agreement with Allstate. According to the agreement, Acxiom will be the "preferred provider" of data

HouseHold Direct Inc., Bloomfield, CT, will purchase the Unimart Group, including its seven membership clubs in Kansas, Oregon, Nebraska, Colorado, and

Electronic payment services provider First Data Corp., based in Atlanta, has signed definitive agreements with Bank One Corp and merchant credit-card

The number of years databases should be protected before third parties can use or copy them without permission became an issue last week at the first

Warner Home Video This list identifies 84,990 active video buyers. These individuals have purchased home videos.Cost: $95/MSelections: Six-month hotline,

Negotiators for the U.S. Commerce Department and the European Commission reported progress in attempts to resolve their conflict over the protection of