Kraft Foods, Northfield, IL, will blow out the holidays with a train-themed sweepstakes, premium offers, and heavy in-store displays covering 48 brands.

It's partly sunny, 82 degrees, and the surf's coming up on Paradise Island in the Bahamas. A quick scan of the surroundings finds sun worshipers near

It's partly sunny, 82 degrees, and the surf's coming up on Paradise Island in the Bahamas. A quick scan of the surroundings finds sun worshipers near

It's partly sunny, 82 degrees, and the surf's coming up on Paradise Island in the Bahamas. A quick scan of the surroundings finds sun worshipers near

It's partly sunny, 82 degrees, and the surf's coming up on Paradise Island in the Bahamas. A quick scan of the surroundings finds sun worshipers near

Its code name was 226. That was back in 1998, when Gillette Co. was setting Mach3 razors on store shelves and loosing fighter planes in TV spots. Now

Virtual Service in Bloom

TD Waterhouse moves toward more customized customer service SINCE LAUNCHING its Web site in 1997, TD Waterhouse's online community has grown to the point

1to1 charts the growth of old school call centers into high-tech customer interaction centersWith the wide acceptance of Ask Jeeves and scores of other

Staples stocks up on data to segment its customer base DIFFERENT CUSTOMER segments have different needs, so Staples.com is employing a tactic one could