Online Marketer Barred from Taking Advance Payments
An online lingerie marketer has been barred from accepting payments prior to the shipment of orders as part of a lawsuit settlement with Missouri Attorney General Jay Nixon.
In addition, Doxy Lingerie, of St. Louis, was ordered to pay restitution or deliver ordered merchandise totaling $22,863 to 221 consumers.
According to a lawsuit filed by Nixon’s office last December, the firm’s customers were promised that their orders would be shipped with 24 to 48 hours or the next business day if the item was in stock. If not in stock, the products were to have been shipped within two to 14 days.
But shoppers waited “weeks or months to receive their merchandise, if they received it at all,” the AG charged.
Contrary to promises, consumers were unable to track their orders online or speak to anyone by phone, Nixon’s office continued. E-mail messages were answered late or not at all.
The firm also agreed to $4,000 to Missouri’s Merchandising Practices revolving fund.
