Call center operator EIS International, Inc., Herndon, VA, had fourth-quarter 1998 net revenue of $13.1 million, down from $21.3 million in fourth-quarter 1997. The company had a net loss of $701,000, compared to net income of $1.9 million a year earlier. For fiscal 1998, the company had revenue of $58.7 million, down from $85.6 million in 1997. EIS reported a net loss for 1998 of $2.8 million, compared to net 1997 income of $1.2 million.
The company attributed its net loss and declining revenue to a slower demand from its core telemarketing service bureau customers, which was partly the result of excess capacity. In a statement accompanying its financial figures, the company indicated that there had been a lack of growth of new business in North America.
EIS provides outbound and integrated inbound/outbound applications for the call center industry. With more than 1,500 domestic and international system locations and more than 84,000 installed workstations worldwide, EIS provides systems for telemarketing, customer service, fund-raising, market research and collections.
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