Churn

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  Facts & Figures

  Upselling Can Help Stem Churn and Increase Retention: Study

  Upselling customers within the first three months of their contract can help companies stem churn and increase retention by 30 percent.

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  Agencies

  The Mysteries of No Complaints and Customer Retention

  A fundamental of customer retention is that it costs more to acquire a customer than to keep one. But sometimes, customers leave without warning. Why?

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  Agencies

  Understanding Churn: Why Do Customers Unsubscribe?

  While the reasons for churning are as diverse and complex as each individual, knowing why it happens, and when it’s most likely to, can cut your churn rate down significantly.