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Understanding the Buyer’s Journey

Partner Content

Buyers in the 21st century are knowledgeable and independent. Online, in-store and through mobile, these buyers are shopping from vendors around the world, 24/7, 365. Knowing your buyers and how they make their decisions allows you to create content that moves them through their journey.

customer experience people

Four Tips for Rewiring Customer Experience

|  by Steve Pappas

To really improve your customer experience, don't focus internally. Instead, re-wire your efforts to see things from the customer's point of view.

CM Weekly 6-22-19

|  by Tony Campana

CM Weekly June 23, 2019 Who do you trust? This week, we’re talking about what inspires brand confidence, loyalty and purchases. You’ve probably seen the UL insignia on products, and you know it’s a sign of quality. But do you really know what UL does? CMO Kathy Seegebrecht recently sat down to share the story…





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