Q&As

Steve Cone has never been shy about voicing his opinion. That trait came in handy when we sat down with him to discuss his views on CRM. For starters,

If you haven’t read the U.S. Postal Service’s 2006-2010 Strategic Transformation Plan, you should. It will provide as clear and concise a guide to what

E-MAILS TO PEOPLE WHO HAVE abandoned their online shopping carts can recover up to 25% of lost sales. Web catalogers should make it easy for customers

THERE’S PROBABLY A STRONG correlation between couch potatoes and avid movie watchers, which is why Blockbuster Inc. faces a unique challenge: Getting

Getting older. It happens to the best of us and sometimes to the best customer bases as well. Tower Records found just that as it studied its customer

In the old days, if a small to midsize enterprise was hit by a natural disaster like Hurricane Katrina, the owner was fortunate if all he or she lost

I am blessed with a wife and two daughters whom I love far more than is fiscally sound. In 2001, I broke down and took them all on a European cruise.

MORE SMALL businesses are discovering the benefits and lower costs of voice over Internet protocol (VoIP) systems. According to industry analysts In-Stat/MDR,

A California appeals court has ruled that Hanover Direct subsidiary Brawn of California did not engage in a deceptive business practice by charging customers

FOR ME, IT WAS LOVE AT FIRST sight. I’d never seen anything so slim, so responsive, so good-looking. And with those kind of smarts wrapped in that beautiful