Neiman Marcus Direct, the catalog publishing division of The Neiman Marcus Group, has agreed to start using SmartLabel, a returns management program from Austin-based Newgistics Inc.
Newgistics’ SmartLabel service includes a pre-paid, pre-addressed return shipping label on the customer’s packing slip received with their merchandise. A barcode links the package to the customer’s invoice and allows Neiman Marcus to more easily track the early stages of the returns process.
“We want our customers to be able to experience the convenience of shopping direct,
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