[Re: Loose Cannon: Reflections During Passover and Easter, Direct Newsline, April 21, 2003]:
Just want to send a note that I really liked your approach on your Loose Cannon article. That’s a great piece on showing incredible pride and dedication to a business and principle in customer service. A small example to illustrate a larger issue in an even larger world context. It couldn’t possibly have a happy ending but your using it as an example to our industry creates a mirror for lessons learned. Your freedom to do that is in itself a victory.
Deb Goldstein
President
IDG List Services
Boston
____________
Richard, what a moving article. I salute you for finding the letter and for printing it.
Jan Davis
President
TransUnion Consumer Solutions and TrueLink
Chicago
Network
