China Telecom’s Hunan Branch has selected PacificNet Epro to provide customer relationship management consulting and call center training services.
PacificNet Epro will enhance the CRM service level and telemarketing management capability of Hunan Telecom’s customer service center called the “10000 Information Hotline.”
Specifically, the subsidiary of PacificNet will work on developing an outsourcing telemarketing program, call center workflow design, business management and putting together effective telemarketing scripts. It will also run customer service agent role-playing sessions.
Network
