Chief Marketer Staff
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Agencies
Curmudgeon-at-Large: Get Out of My Sandbox
Yeah, it’s inevitable. We buy a nice sandbox, fill it with nice sand, and are having a nice time playing in it. Then in come a bunch of yahoos who insist on playing in our sandbox. They get it full of mud, their raucous deportment destroys the placid …
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Agencies
The Makeover Maven: I Sell, Therefore I Advertise
How do they do it? How do companies like this stay in business? Certainly not through advertising like this. As I am fond of saying, they don’t sell because they advertise. They advertise because they sell. They make a lot of sales because they have a …
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Agencies
Tour of Duty
My most vivid memory of Bob Wientzen is from Sept. 11, 2001.
I got him on the phone early that day, one of the two people I could reach (the other was Lois Geller).
For a brief moment the association chief’s mask came down, and so did the reporter’s, and we connected as two human beings who were stunned by the events.
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Agencies
The Del Polito Letter: A Peace Offering
OK, I’ll be the first to acknowledge that I’ve been known to stick a finger or two in the postal service’s eyes every now and then. Some of my commentaries have been…well, a bit contentious. But hey, that’s why I’m known as an industry advocate rather …
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Agencies
DIRECT Listline
NEW LISTS OfficeMax Government/Education OfficeMax is offering separate files of government and education buyers. Some 45,389 names are on the government file and 34,174 are on the schools and education list. Products sold include office supplies, …
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Agencies
Beyond Satisfaction
Keeping customers happy is just one element of a successful loyalty campaign
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Agencies
Loose Cannon: My Data Card Is Quick (A Sam Chaid Mystery)
There are 8 million people in the Naked City, and each one of ’em has a story. Maybe if Sears did a better job of targeting, those Naked City residents would have clothes, too. My name is Sam Chaid, but the lettering on the glass of my office door says …