American Eagle Outfitters, Warrendale, PA, has signed a multi-year contract with NewRoads Inc., a fulfillment, customer care and supply chain management firm.
Under the terms of the agreement, NewsRoads will manage all aspects of order fulfillment for AE Direct, American Eagle’s direct-to-consumer arm, including its Web site and catalog operations.
NewRoads will provide AE Direct with customer care services, including telephone and online support; order processing; order fulfillment; product warehousing and returns processing services.
NewRoads is based in Greenwich, CT.
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