William A. Band, a customer relationship management expert, has joined Braun Consulting as director of its marketing services group. Band had previously been with KPMG Consulting, where he had been a managing director responsible for customer relationship management strategy.
In his new position, Band will aid corporate marketing officers in implementing markteing and customer relationship strategies.
Before working with KPMG, Band was a partner with Accenture. He also founded the Center for Excellence in Customer Satisfaction while with Coopers and Lybrand Consulting Group. He has authored several books, including Touchstones
Network
