For the second year in a row, Americans have rated the U.S. Postal Service as the one agency they trust to protect their privacy, according to Ponemon Institute LLC.
In addition, the USPS retained the top spot, customer satisfaction and trust scores increased from the previous year.
The Postal Service retained the top spot with a privacy trust score of 82. The Federal Trade Commission received the second highest score at 78%, followed by the IRS at 74%.
The study polled 6,000 respondents on whether the public believed the privacy commitments of the federal government.
The study also found that:
* 69% of respondents cited “loss of civil liberties and privacy rights” as their number one concern, up 5% from 2004. * 63% said “surveillance into personal life” as ranking unchanged as second concern in the 2004 survey. * 47% said the “monitoring of e-mail and Web activities” was third most important. * Identity theft was cited by 23%, up from 19% in the 2004 study. The USPS scored eight points higher than the IRS and 10 points higher than the Census Bureau, the only other federal agencies in contact with every American, according to the study.
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