Jan. 1, 2008
To: All Employees
From: J. Fred Muggs, Merchandise Coordinator, B.S. Pulley Department Stores
Re: Reducing merchandise returns
Thank you all for your suggestions on cutting down returns of holiday gifts by our customers. I wanted to give an update about the steps we’ll be implementing, effective immediately.
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In order to make the returns process less pleasant, the returns desk will be moved from its current location next to the chocolate counter to alongside the maintenance department. Maintenance will be moved to a leaky warehouse across town.
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Despite an alleged math crisis in this country, many customers are able to calculate when
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