Firm Commitments and Other Lies

When businesses adopt the John Ashcroft Syndrome, I get terrified. I just read an issue of Ed Foster’s online column GripeLog (www.gripe2ed.com). Foster was until recently a columnist with InfoWorld. His online reports track the peccadilloes of reprehensible companies using technology as a weapon or a crutch.

Commercial enterprises have begun to assume it’s their right to know what according to any principles of democracy and freedom they have no right to know. This report by Foster reveals an e-mail nightmare.

He refers to an episode with Ticketmaster. Now, Ticketmaster, as many of us know, long has practiced Customer Elimination Management. But for some shows and exhibitions they’re the only crap game in town.

What struck Foster was a report from one of his subscribers who happened to read Ticketmaster’s beautifully obfuscatory