CONSUMER-MARKETING | ENGAGEMENT

Consumer Angst Causes OfficeMax to Eliminate Mail-in Rebates

|  by Chief Marketer Staff

After years of fending off consumer anger over its rebate programs, OfficeMax, one of the nation's largest office-supply distributors, has eliminated the majority of its mail-in rebate programs. OfficeMax is not the only retailer to eliminate the incentives and others are pondering exiting the programs as well.

Customer Service Could Fix Promotional Offers

|  by Chief Marketer Staff

When the phone rings in consumer affairs, marketing should listen in. Marketers could learn a lot about how their promotional offers are playing in Peoria—and improve their ROI along the way. Hal Stinchfield, founder of fulfillment consultancy Promotional Marketing Insights, talks about how consumer complaints make for better offers.

Group Puts $150 Million Toward Promoting HD DVD

|  by Chief Marketer Staff

A slate of seven entertainment, computer and software manufacturers, and electronics companies have partnered to spend $150 million in trade and consumer marketing to promote high-definition digital-video discs (HD DVD) and to educate consumers on the quality and value of the technology.

Employees Not to Happy with Management: Maritz Poll

|  by Chief Marketer Staff

The state of labor relations is in the dumpster. In fact, 49% of Americans describe the relationship between management and labor at their companies as "lukewarm" or "negative," with only 9% describing the relationship as "extremely positive," according to a new Maritz Poll on employee satisfaction conducted by Maritz Research.

Chief Marketer Videos

by Chief Marketer Staff

In our latest Marketers on Fire LinkedIn Live, Anywhere Real Estate CMO Esther-Mireya Tejeda discusses consumer targeting strategies, the evolution of the CMO role and advice for aspiring C-suite marketers.



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