Agencies
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Agencies
The Call Center Health Check
The most powerful assessment of any call center is provided thousands of times each day by customers. Thus, the best assessment of any call center’s delivery
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Agencies
Adding the Human Factor
What the Internet offers in convenience it lacks in the ability for customers to get a question answered in a timely fashion, or seek the advice of a
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Agencies
The TV Portal
Digital television takes off in the U.K.It’s no longer true that the revolution will not be televised – the revolution is television. In the United Kingdom,
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Agencies
Breaking New Ground: Builders go virtual to talk with real estate brokers
Traditionally, the commercial real estate industry has been notoriously old-fashioned when it comes to promoting new projects and properties. To many
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Agencies
Vacation Romance
With a new customer database system and highly personalized communications, Thomson Holidays is aiming to make its customer relationships last a lot longer
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Agencies
Amazon.com Lays Off 150 Employees
Online bookseller Amazon.com, Seattle, has laid off about 150 employees, or 2% of its work force. The move was made in anticipation of higher than expected
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Agencies
Database Buyout: Equifax acquires data gathering units of R.L. Polk
Direct marketers awoke on Feb. 10 to find that there was more competition in the database compiling business – or less, depending on how you look at it.Equifax,
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Agencies
Triskaidekafundraising
If you want to get a kid turned on to PBS, Cookie Monster’s your guy. But New York’s WNET wanted donors, so it turned to the decidedly non-Muppet Jonathan
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Agencies
Give Mama What She Craves
No one hungers for information more than new parents – except maybe parents-to-be. That’s what BabyCenter.com is banking on by making information its
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Agencies
Mississippi Becomes 27th State to Sue PCH
MISSISSIPPI BECAME the 27th state to sue Port Washington, NY-based sweepstakes mailer Publishers Clearing House, claiming that the company uses false