A recent interaction with Clinique.com provided a great first-hand view of the right way to provide integrated customer service, across social media, phone and email. Now mind you, I don't wear a lot of make-up but I do have a few favorite brands, ...
Father
Spiegel has been in and out of bankruptcy a few times since 2003. Not a good sign. And just last week Signature Styles, a division of private equity firm Patriarch Partners formed two years ago to purchase Spiegel Brands, filed for Chapter 11 ...
The U.S. Postal Service is absolutely determined to press for five-day mail delivery, believing this will reduce its costs by $3.1 billion a year. Or at least it
My favorite website this week is not the most exciting merchant to ever hit the Internet, but it
Google just gets it. Yesterday, to honor the birthday of Wisconsin-born guitar legend Les Paul, their home page logo was a "Google Doodle" that had the shape of a guitar with 10 strings that you could play with your mouse, record and email or upload ...
I finally got around to watching a promotional DVD titled
It's kind of sad to see merchants of all types hitting the wires with announcements that they reached "X" number of Facebook fans ( here's the latest one). Sure, it's a great chest-thumping press release, but does the number of Facebook fans you ...
Business Week ran a good article on the USPS that all should read. Here it ...
If you listen to the rumors, that seems to be the case. Charming Shoppes, which has owned and operated the Lane Bryant plus-size women's apparel stores since 2001, is trying to right its ship after Anthony M. Romano was named president/CEO of the ...
