A new bill would, if passed into law, levy a 25-cent charge on every service call transferred to a non-U.S.-based agent.
The proposed legislation would also require callers to be notified regarding which country their calls were being routed.
According to Senator Charles E. Schumer (D-NY), who is introducing the bill, the goal of the legislation is to retain American jobs at call centers across New York and the country and to incentivize the return of jobs that have already been shipped abroad.
The legislation, which at deadline did not have a bill number, would also require companies to disclose what county their customers
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