Articles by Brian Quinton

Optimizing your eCommerce Site for Mobile

|  by Brian Quinton

Mobile is marketing’s most portable and accessible channel. It puts brands literally in the palm of their customers’ hands. That’s the good news. The bad news is that the lure of proximity marketing is often overshadowed by impatience. Companies enticed by the promise of personal access to their customers often suffer a similar fate—a quick-and-dirty…

High Tech, Personalization Let Citi Refresh ThankYou Rewards Program

|  by Brian Quinton

Citi has been actively innovating credit card rewards programs to make sure its cards are the ones consumers reach for when they make a purchase. The issuer has taken a multi-track approach, piloting new ways to customize point rewards but also testing some distinctly different ways to redeem those points.

Levi’s Curve ID Builds Buzz with Authentic Blogger Voices

|  by Brian Quinton

Jeans brand Levi’s wanted to generate some buzz earlier this year around their new Curve ID line of women’s jeans—jeans specially constructed for a woman’s shape, not her size, and based on reducing thousands of body scans of actual jeans customers down to four basic “templates”. The company was planning to launch trunk shows for…

Don’t Give Up Your Customer Relationships to Go Social

|  by Brian Quinton

It's very curious that Fortune 500 brands close their commercials with a social call to action, rather than mentioning their own company site. Sending prospects to Facebook or Twitter rather than their own site is a huge missed opportunity—and a sign that many companies still have a lot to learn about social media.

Oh, My God– They’ve Tracked Kenny!

|  by Brian Quinton

Apparently two things are inevitable when you cover new marketing technology as much as I do. First, you become attuned to the point at which technical explanations no longer make sense, and you have to look for help in dumbing it down to their ...