The J. C. Penney Company Inc. will close its Austin, TX catalog call center in the second quarter as part of an effort to reduce expenses in excess of $200 million annually.
The volume will be reallocated to other call centers. Approximately 475 positions will be affected, according to the Plano, TX-based retailer.
Other cost cutting measures will include a corporate restructuring within the department store, catalog and support function divisions. The company also plans to refine its marketing expenditures.
The company projects annual savings of $100 million, half of which would occur this year.
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