Channel | Email

The bottom line is that, through opt-outs, virtual and mental, customers are revoking businesses' permission to communicate with them.

A few months ago, apropos of nothing, my 86-year-old mother turned to me and said "You know, I don't think that much of that Lady Gaga." "Well Mom," I replied, "that's fine, since you're not really her target demographic anyway." She looked at me a ...

While it'll be hard to characterize advertising spending as full speed ahead in 2012, at the very least it won't be moving in reverse. U.S. advertising revenue for media owners is forecast as increasing from a projected $173.54 billion in 2011 to $178.50 billion in 2012, according to new research by MagnaGlobal.

So how frequently do you email your best customers? Have you considered contacting them less? That's what StubHub is doing, by making an effort to let high volume users of the service know they have the choice to opt out of emails that are ...

I have a friend who hates the idea of birthday wishes on Facebook. All you're getting, he reasons, is a bunch of meaningless greetings from folks who would have never remembered your birthday if it hadn't popped up in the corner of their Facebook home ...

An integrated database has helped Morton's the Steakhouse employ a CRM email marketing strategy to connect with VIP diners.

Frederick’s of Hollywood has improved its email and catalog targeting by segmenting it’s file with purchase-behavior based personas.

Only 81% of commercial email is reaching inboxes, according to a new benchmark report from Return Path.

Do you read email on your smartphone? You're not alone. Keep this in mind when creating email campaigns

Green & Black Organic Chocolate has three flavor suggestions (from among its 13 varieties) for chocolate lovers who feel like kids again when they eat chocolate, who prefer sporty dress styles and who like to spend their leisure time networking. How is Green & Black determining which consumers possess these attributes? It's asking them, through…