In Branding, First Impressions Count
By Beth Negus Viveiros
Branding starts at the first interaction—and blowing it at the beginning is hard to get over. At NEMOA, Glenda Sasho-Jones shared why dating and branding are very similar.
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Penguin Magic’s Engagement Trick
By Beth Negus Viveiros
If you think engagement stops once the customer has placed their order, think again. Science guru Steve Spangler shares one engagement example that's pretty magical.
FULL ARTICLE
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Defining the Role of the CMO in the Age of the Empowered Customer
Free Webinar On Demand
In the age of the customer, the line between the marketing and customer experience disciplines has rapidly blurred. In this complimentary webinar, Cory Munchbach, analyst at Forrester Research, presents findings from her Jan. 2014 report “The Convergence of Brand, Customer Experience, And Marketing.”
Click here to discover more! |
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