Topic | CRM

ICT Group Inc. has added Eileen S. Fusco to its board of directors.

Alliance Data Systems has approved a leadership succession plan. Under its terms, on March 1 J. Michael Parks will relinquish his CEO position, although he will remain chairman of the board of directors. Edward J. Heffernan, currently CFO and executive VP, will become president and CEO.

Melissa Data, a direct marketing services company, has acquired list wholesaler M1 Data & Analytics from Metro One Telecommunications Inc.

Harland Clarke has named Charles DallAcqua executive vice president. He will oversee the company's marketing services, direct-to-consumer and direct-to-business divisions.

Harland Clarke has named Charles DallAcqua executive vice president. He will oversee the company's marketing services, direct-to-consumer and direct-to-business divisions.

Talk about strategic brilliance: Every one of the companies featured here devised a complex, data-driven solution for a marketing problem. And they've

Harte-Hanks Inc. posted net income of $14.3 million for the fourth quarter, a 48% decrease from net income of $27.5 million in the prior year.

Savvy companies that want to gauge reactions to their products and services ask customers for their comments and complaints. But are they responding to their critics or are they simply letting them vent? Here's some tips on how to handle customer comments, both good and bad

In any economy, salespeople must be supported by the marketing department to succeed in their jobs. But in a recession, marketing departments are often the first to suffer reductions in staff

Alliance Data Systems Corp. has signed a multi-year agreement to provide both co-branded and private label credit card services to HSN, the television home shopping channel and online marketer.