Topic | CRM

CRM provider Sedona attributed a $170,000 revenue drop in part to a change in how it books revenue. More, plus The Bean-Counter's Take, follow.

ICT Group, a provider of customer management and business process outsourcing solutions, has expanded its business processing operations in India

Traditional telecommunications companies are facing increasing pressure from a variety of directions. These companies are being challenged to provide innovative offerings (to compete with those from mobile device providers) or fend off price challenges from upstart providers.

Advanced analytics tools are a priority for companies today. Because they show companies where to trim, where to expand and where to change ingrained

Through a national database appending initiative this spring, the United Jewish Communities/Jewish Federations of North America was able to help local

Tell any group of retail sales associates that the customer is always right and you'll probably inspire some heated debate. Let's face it: Sometimes,

Today's Students Need More than backpacks and binders. They're mobile and they know how to leverage technology in ways many chief marketers have yet to

Count Neal Cohen among the direct marketers looking to refute John Wanamaker's statement, Half the money I spend on advertising is wasted. The trouble

The 2010 version of Delta Air Lines

VanceInfo Technologies Inc., an IT firm based in China, has acquired TP Corp. Limited