Just what makes FedEx so good at what it does (assuming you agree it is?)
The answer is that it takes good care of its customers and doesn’t let fads get in the way.
Unlike many companies, for example, Fedex didn’t integrate (and ruin) the companies it has added or acquired. FedEx Ground, FedEx Freight and Kinko’s run their own businesses.
But the delivery firm did create a service layer on top that made all of it
