Publishers Clearing House, Port Washington, NY, is treating a spill of a stain remover at a postal processing plant as an isolated incident and will not make changes to its packaging.
On Tuesday a tub of OxiClean, a stain remover and the package it was wrapped in were punctured by processing equipment, said PCH spokesperson Christopher L. Irving. The OxiClean had been sent out by Publishers Clearing House, which sells household products as part of its marketing mix.
Despite the package opening, Publishers Clearing House has no plans to modify either its packing procedure or mail processes. The United States Postal Service handles nearly all of the fulfillment for the company’s products, and this incident will not change that, Irving said.
Roughly 15% of all items ordered from Publishers Clearing House are household items, a category that includes mops, cooking utensils and other items in addition to the OxiClean.
Publishers Clearing House does not send out samples of household products in its mass mailings. The tub of OxiClean, which had been ordered by a consumer, was one of an estimated 100 or so in the mail stream at the time of the incident, Irving said.
There has not been any interruption in fulfillment for household products, Irving said.
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