Feedback Direct, Santa Monica CA, has launched its Web site (http://www.feedbackdirect.com). The site facilitates consumers’ ability to contact customers services organizations in thousands of companies. The site also provides templates that gather customer information most companies need to begin working on contact resolution, and formats it into the customer’s initial contact.
The key features and benefits currently available on Feedbackdirect.com include:
Messaging Functionality, which allows consumers to send questions, complaints, compliments, suggestions and more to thousands of companies. Users can manage the whole of their Customer Service communications from their personalized, private, Feedback Direct Inbox, an online mail application that helps consumers keep track of all their communications with companies in one place. Feedback Direct’s service also has a built-in management application that reminds companies of outstanding customer issues and notifies users when a business has responded to their messages.
The Orange Pages, which consumers use to find Customer Service contact information for thousands of online and offline companies.
Company Ratings & Reviews: in which consumers rate the quality of the Customer Service they receive from a company, as well as submit a brief review of their experience to share with other users.
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