A recent McKinsey report surveying C-suite-level marketing and growth officers from CPG and retail companies revealed what the industry has known for some time: the purview of the CMO has expanded… yet again.
Traditional marketing functions—like content and creative, consumer insights and communications—are now joined by a slew of commerce-related responsibilities, including shopper insights, promotions, design, ecommerce, product innovation, pricing and genAI. Yet despite these new areas of focus, only 27% of marketing leaders feel as if their marketing organizations are equipped to handle the new duties.
We sat down with report author Biljana Cvetanovski, Partner at McKinsey’s Growth, Marketing & Sales practice, to discuss what surprised her most about the findings; how CMOs can achieve growth despite an expanding job description; how marketing leaders can improve KPI tracking; and critical differentiators shared by operationally mature organizations.
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