Looking for ways to cut costs in your operation? Many multichannel merchants have been forced to rethink ways to reduce cost and increase revenue.

Is outsourcing customer service technology and interactions - online and on the phone - right for you? Maybe. If you find the right vendor, outsourcing can let you focus on your core competencies - even improve customer satisfaction. But you have to consider many factors.

That’s where our live Webinar comes in. Join us on June 24 to hear Mark Ballard, who led multichannel customer service at The Limited, The Gap, Inc.Direct, and Ann Taylor Direct and is now co-founder / CEO of Sugardaddy’s Sumptuous Sweeties®. Mark will share experience leveraging customer insights to drive product improvements and Web channel development.

Ryan Pellet, vice president of Global Business Units for service provider Convergys, will also present new research that provides insights on how retailers can provide a superior experience—one that retains customers and encourages sales and referrals.

You'll learn:

• New advances, research and best practices for customer service technology and outsourced interactions—both online and on the phone.
• How to evaluate and implement outsourcing  to reduce infrastructure costs, staffing and benefits, while keeping up with new technologies and the competition. 
• What to consider when choosing an outside vendor for customer service.
• What leading retailers are doing -  to double sales conversions and set record loyalty scores.

Retailers need all the help they can get these days. Outsourcing functions that are not your core competency may be the right move for your business and your customers. We’ll cover what you need to know about this on June 24.