ReturnValet: A number of locations at malls or parcel centers where catalog products can be returned. Locations can be found at (www.returnvalet.com) or by calling a toll-free number. The service is rolling out for use by Spiegel Group catalogs Eddie Bauer, Spiegel and Newport News in five cities. A related service, Quick Label, is a pre-paid, pre-addressed label that comes in the customer's original package.—Newgistics Inc., Austin, Texas
Redesigned Web site (www.llbean.com): The new site features new pull-down menus that take shopper to products two clicks sooner than before; close-ups of products; and comparison charts of technical products.—L.L. Bean, Freeport, ME
Redesign of Fingerhut Spanish-language site (www.fingerhut.com/espanol): New features include a registration section where customers can sign up for personal greetings and targeted promotions, and the addition of Adriana Espinoza, a character on the site who provides customer service. A customer service e-mail section with bilingual representatives is also offered.—Fingerhut, Minneapolis, MN
