(CATALOG AGE) -- Four of the top five marketers with the best online customer service are catalogs. According to the study by Customer Growth Partners in New Canaan, CT, it took catalogers a median four hours to resolve online customer inquiries; brick-and-mortar stores 43 hours; and online-only marketers 53 hours. The top 10 online customer service providers are: * Women's apparel cataloger Coldwater
(CATALOG AGE) -- Four of the top five marketers with the best online customer service are catalogs.
According to the study by Customer Growth Partners in New Canaan, CT, it took catalogers a median four hours to resolve online customer inquiries; brick-and-mortar stores 43 hours; and online-only marketers 53 hours.
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The top 10 online customer service providers are:
* Women's apparel cataloger Coldwater Creek
* Bedding and home accessories cataloger The Company Store
* Electronics cataloger Crutchfield
* Computer giant IBM
* Apparel and home goods cataloger Lands' End
* Food cataloger Omaha Steaks
* Discount online travel marketer Priceline
* Office supplies cataloger Quill Corp.
* Department store Saks
* Jeweler Tiffany & Co.
