An e-mail message seemingly from Citibank is actually a scam designed to trick consumers out of sensitive information, the company warned on Monday.
Citibank is working with law enforcement to investigate the origins of the message, according to the company.
The fraudulent e-mail features Citibank’s red and blue logo, and reads:
"Dear Citibank customer,
"We are letting you know, that you, as a Citibank checking account holder, must become acquainted with our new Terms & Conditions and agree to it.
"Please, carefully read all the parts of our new Terms & Conditions and post your consent. Otherwise, we will have to suspend your Citibank checking account.
"This measure is to prevent misunderstanding between us and our valued customers.
"We are sorry for any inconvenience it may cause.
"Click here to access our Terms & Conditions page and not allow your Citibank checking account suspension."
Consumers are directed to a Web site, where they are asked to enter sensitive financial information.
According to Citibank, the site had originally requested the customer’s name and the first four digits of his or her ATM card’s number.
The link appears to have been disabled. When clicked through late Monday, the browser went to a "file not found" message. A click on a "If this link fails" and then to what appears to be a Chinese-language futures trading site.
Two small links at the bottom of the e-mail message link to Citibank’s real home page and privacy policy.
Citibank does not ask customers to provide sensitive information this way, according to the company statement. The company’s systems have not been compromised, it continued.
One version of the e-mail came from the address Atl_Carter@yahoo.com.
Officers at Yahoo! were unavailable for comment at deadline.
