The Massachusetts Department of Telecommunications and Energy has made inquiries into whether AT&T sent bills to non-customers, and then tried to sell these customers services when they called to complain, according to a published account.
The Department has received more than 30 complaints since January from either former or non-customers, according to one report. It has not yet launched a formal investigation.
AT&T issued a statement acknowledging a billing error “caused by some system issues” that affected both its customers and consumers who are not AT&T customers, but who are billed through third parties. According to reports, the amount incorrectly charged was between $4 and $7 per statement.
“Speculation that this was an intentional act to entice customers to call us is illogical and totally inaccurate,” the statement continued.
The company said that it has identified most of the consumers identified, and is reviewing their accounts for adjustments or refunds, as necessary.
